Bentley Dealership Repair Options

Ownership of a Bentley, as with many other specialty and luxury vehicles, makes it almost a responsibility to seek service through a factory authorized dealer. They maintain firsthand knowledge of your Bentley Continental, Bentayga, Flying Spur or Mulsanne. Along the way, they will be up to date with the latest service bulletins from Bentley Headquarters in Crewe, UK.

In the case of leases, many car leases including those from Bentley Financial Services, require the use of Bentley original equipment parts when making the car whole again. To that end, Bentley offers a Lease End Protection plan, available at lease inception, which will waive the end costs of lease termination. Consult your Bentley dealer for more details.

Some independent specialists may offer attractive service rates but by seeking out an authorized Bentley dealership, you can be assured your vehicle will receive genuine Bentley parts when performing repairs.

Training

Bentley service mechanics receive periodic training directly from the Bentley factory in Crewe, UK. It is there, where they have access to the latest software updates, specific diagnostic and repair equipment to bring your Bentley up to factory standards.

Loan car policy

If your Bentley is in for service, you may be entitled to a complimentary loaner vehicle, subject to availability and dealership provisions. Please call in advance for an appointment and to reserve a loaner vehicle during your maintenance procedure.

Collision repairs

Bentley maintains the “Bentley Authorized Collision Repair Facility” network of auto repair shops that are certified by Bentley Motors. It is a dealer-driven initiative, with factory-set standards but the dealerships perform audits for the compliance of those standards. Service facilities must first be nominated by the local dealership, and once nominated, must be inspected yearly, to insure they continue to meet the Bentley factory standards. These include having the proper equipment, specialized knowledge and Bentley-specific training.

Bentley Factory Authorized Repair Facilities are trained according to the latest information and innovations found in the newest Bentley models. Training occurs in Crewe where technicians are instructed on repair procedures using the latest software updates, and material construction techniques including the handling of composites, high-strength steel, and other materials. BASF Glasurit paints are the only finishing products used, and require their own level of certifications, as well.

Once they have met all training requirements, they are considered Bentley approved and will be allowed to perform Bentley warranty repairs, as well as purchase restricted parts which would otherwise not be released to non-certified body shops.